Episode 8
“You’ve got to think of it in terms of sticks and carrots,” I say to the PFY, “because users are complex – but stupid – stubborn animals, like donkeys.”
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“Meaning?”
“Meaning they respond to both rewards and punishment. So what you’ve got to do is find a balance between rewarding them for good behaviour – like not calling you and not playing with their desktop configuration… and punishing them for bad behaviour – like calling you or playing with their desktop configuration.” devamı..
